Delete Your Account

How to request deletion of your UCMS Learn account and data

You can request permanent deletion of your UCMS Learn account and associated personal data at any time. This page describes exactly what happens when you do — no login is required to read this information, in line with Google Play's Account Deletion policy.

How to Request Deletion

Open the UCMS Learn Android app and sign in to your account.

Go to Profile → Settings → Delete Account and confirm.

Don't have the app installed or can't log in? Email [email protected] from your registered email address with the subject "Account Deletion Request" and we will process it manually within 7 days.

What Happens When You Delete Your Account

Deletion is processed in two stages, matching our backend deletion endpoint (DELETE /api/v1/auth/delete-account/):

Immediately: your name, email, and phone number are anonymised; your account is deactivated and you are logged out of all devices; your push notification token is removed so no further notifications are sent.

Within 90 days: your account and remaining data are permanently and irreversibly hard-deleted from our systems. The short retention window exists solely to preserve audit/fraud logs as required for academic-integrity investigations already in progress, and to allow you to contact us if the request was made in error.

What Is Deleted vs. Retained

Data	Outcome
Name, email, phone number, CNIC	Deleted / anonymised immediately
Login credentials & active sessions	Revoked immediately
Push notification (FCM) token	Deleted immediately
Quiz / mock exam / flashcard history	Anonymised, then erased after 90 days
Subscription / billing status	Anonymised, then erased after 90 days
Crash/diagnostic logs (Firebase)	Governed by Google Firebase's own retention policy

This action cannot be undone once the 90-day window has passed. If you change your mind, contact [email protected] before the retention period ends and we can restore your account.

See our Privacy Policy for full details on what data we collect and how it is used prior to deletion.

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